Return Policy

We will guarantee live plant delivery; however, once the plant is under your care, it is up to you to care for it. We will not refund plants that have died and are not under our care after 48 hours of delivery.  A picture of the damaged or dead plant is required to move forward on a refund or replacement. We respectfully ask that you contact us within 48 hours.  There is a 15% restocking fee for any items sent back and for canceled orders.

We only replace/refund items if they are defective or damaged. If our support team determines your plant may make it with recovery time, but you want to return it without giving it time, return shipping will be at the buyer's expense.  

Happy customers are important to us.  However, please be reasonable, we cannot guarantee that every seed, cutting, or plant will succeed.  Please note that missing leaves or minor naturally occurring changes to plants are not considered damaged.